Many netizens with a Banco de Oro (BDO) bank account expressed their disappoint online after finding out the money they had deposited into their accounts vanished. BDO’s clientele have been experiencing strange occurrences with their accounts in the past months – regarding suspicious transactions, unauthorized withdrawals, and unwarranted online purchases resulting in lost money.
For their part, BDO released a statement via its official Facebook account addressing problems their customers may have encountered:
“We are currently running a thorough investigation process that involves tracing individual transactions, checking any irregularities and identifying signals of fraud from millions of valid transactions everyday”
Statements were released by BDO shortly after a netizen’s post collecting complaints from BDO clients went viral.
These netizens all have one thing in common: they all lost money they thought were safely deposited in a known, established bank.
Most of the netizen complaints were the same: their physical ATM cards were in their possession, yet several unauthorized transactions would appear in their transaction histories.
All of them were rightfully disappointed that their hard-earned money was compromised:
Most of the victims of this suspected case of fraud warned everyone else not to leave huge sums of money deposited in their ATM account.
The bank went on to reassure that all valid complaints will eventually be settled. In another statement, the bank offered this explaination: “This challenging task is done to ensure that all cases are addressed accordingly and that a resolution is served for all valid cases.”
BDO also revealed that their clientele’s problems were a part of an alleged attack on the entire banking industry:
“To our valued clients,
“In the recent months, there has been an increased number of clients that have experienced suspicious bank account transactions involving withdrawals and purchases done without their knowledge.
“In the 4th quarter of 2017, we have seen an extraordinary rise in fraud attacks towards the entire industry with an increase in the number of claims for unauthorized transactions taking place in other countries.”
However, a lot of netizens speculated that these strange transactions were part of an inside job, for the unauthorized transactions seem to be able to bypass bank policies such as the daily withdrawal limit.
Adding insult to injury, some netizens who reported their complaints claimed that the bank’s customer service was unreliable .
With BDO making the promise that all valid cases will be “addressed accordingly,” BDO account holders are, in the meantime, reminded to regularly check their transaction histories for any suspicious transactions not done by the account holder himself/herself.
BDO also reminded the public in its official statement:
“We also wish to remind you to keep your account information private, as well as to be mindful of people requesting for your personal account details through phone, SMS, email, or websites. Unscrupulous individuals and groups are constantly preying on unsuspecting clients to collect their bank information through skimming, phishing, social engineering, and other devious ways.”
What can you say about BDO’s statement? Are you a BDO account holder? Do you or anyone you know personally have the same experience of your money being compromised while deposited in this bank? Share your thoughts and experiences in the comments section below!